Policies


Shipping:
Shipments containing 3 or more new orthotic orders are NO CHARGE within the GTA. Out-bound shipping for three or more orthotic orders within the GTA will incur no charges. Out-bound shipping outside the GTA will incur shipping costs. In-bound shipping may be arranged and charged to the client's account. Compression stockings or shoes ordered separately from orthotic orders are subject to shipping costs.

Guarantees:
All orthotic shell materials are guaranteed against breakage for a period of 3 years due to normal wear and tear. Top coverings, posts and accommodations are subject to a 4 month warranty of normal wear. Repairs are made to the exact original specification as outlined on the original order form. The request of a modification, soft additions as well as minor shell modifications after original prescription is manufactured, will incur a charge of $25 during the warranty period. After the warranty period, repairs are subject to a minimum $25 charge. All orthotics are not returnable for credit. Each prescribed orthotic is manufactured based on your particular patient's negative impression & clear diagnosis. Incomplete prescriptions and/or order forms void orthotic warranty.

Children Outgrowth Program:
Bio Orthotics Lab has a children outgrowth program which is eligible for up to 6 months from the date of the manufacturing. The replaced orthotic will be subjected to a discount of 25% off the original cost. The new orthotic device is manufactured according to the original prescription; any changes or modifications are subject to additional costs.

Shoe Returns-Exchanges:
All shoes are eligible for return or exchange within a period of 30 days from the original invoice date. All items must be free from wear and in absolute new condition. Original packaging materials and boxes must be unmarked and have no sign of damage. Unworn original insoles must be included and the shoe must not be discontinued. Any wear on the sole of the shoe or modifications of any kind are not eligible for return. Special order shoes are not returnable for exchange and are non-refundable. All shoe samples must be purchased and are at the discretion of Bio Orthotics Lab.

Rush Order Production:
Rush order production can be produced at an extra charge of $25. Rush orders are manufactured in a 3 day turnaround from the date the impression is received.

Fit to shoe:
If the practitioner provides the shoe; to fit the orthotics in that shoe there is an extra charge of $10.

Billing and Account Terms:
All accounts are subject to submission of a credit application and a current/active credit card on file. Upon approval, terms are set in the following manner: All orders are shipped with a packing slip and invoice. Monthly statements are sent at the end of each month are due in FULL by the 15th of the following month. Credit cards will be charged in full on the 15th of the month following the statement date.

Unpaid accounts are subject to a 2% monthly service fee. All accounts not paid in full within 30 days of the statement date will be placed on hold and subject to collections.

NSF payments will be subject to a $75 charge, credit privileges will be revoked and account placed into collections. Bio Orthotics Lab reserves the right to require pre-payment terms to any account with poor or lacking credit.

Policies are subject to change at the discretion of Bio Orthotics Lab.